Returns & Exchange
Terms for product exchanges and returns
If you wish to exchange or return products, please first contact our customer service firstname.lastname@example.org
You can exchange products or return your order or part of it within 14 days of receiving the order. The right of return is only applicable to unused, re-sellable products in their original packing.
When returning an order, please attach your order number, your name and contact information to package.
Please note that you are responsible for the return shipping cost. Items that are lost in the return shipping will not be compensated.
Note that custom made orders do not have this return policy, and they cannot be returned or exchanged.
Please note that we do not refund
- our shipping costs
- any additional fees or interests if you paid with Jousto
- any taxes you have paid.
NOTE! Failure to pick up the package is not a refund.
NOTE! As a customer, you are responsible for the information you provide and the accuracy of the delivery address. If your delivery address is entered incorrectly and the package is returned to us, we have right to charge an additional postage with processing fees before resending the package.
Return your order to: MOSH Jewelry Oy, Toini Muonan katu 6 A 8, 00560 Helsinki, Finland
Refunding a payment
We will send you an email when your return has been received.
If we accept the return, the payment made for the returned products will be refunded to the payment card, bank transfer or PayPal account within a few business days.
If a product was paid for with a gift card, the value will be returned to the gift card or customer will be given a gift card of the same value. A gift card cannot be exchanged for money.
If you receive a defective product, please contact our customer service email@example.com. Complaints must be filed within 14 days of delivery.
If a product is broken in transit, this must be notified also directly to courier company. We help you to find the right contact information.
MOSH Jewelry Oy will pay the costs of the return shipment. Please note that we don not have contract with the Posti or any courier company, so you have to contact us first for further instructions about return shipment.
Please note that the policy of returning a defective products also applies to custom made orders but only to the extent that the product is being repaired.